FREQUENTLY-ASKED QUESTIONS (FAQ)
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1.
Can I get lipreading training from my hearing-aid dispenser or audiologist?
2.
What are the system requirements for using
Seeing and Hearing Speech?
3.
Part of the Seeing
and Hearing Speech window is cut off.
4.
I cannot close the program in the usual way.
5.
I get
a "Could not find the CD" error and cannot run the program.
6. There is no audio.
7. The audio is distorted.
9. I get errors while trying to install/run Seeing and Hearing Speech on Windows 2000/XP
10. Does Seeing and Hearing Speech run on Windows Vista? 11. Does Seeing and Hearing Speech run on Windows 7 and Windows 8?
12. Does Seeing and Hearing Speech run on Macs? I though it was a Mac product too. 13. After Seeing and Hearing Speech installs, the Quicktime installer runs and complains that I have a newer version of Quicktime already installed on my system. Do I need to install the version of Quicktime included with Seeing and Hearing Speech?
14. Is it really necessary to insert the Seeing and Hearing Speech CD-ROM every time I run the software?
1. Can I get lipreading training from my hearing-aid dispenser or audiologist?
Maybe. Some offer lip-reading classes and others do not. If your hearing professional does not offer classes he or she may still be able to guide you in your self-training with Seeing and Hearing Speech.
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2. What are the system requirements for using Seeing
and Hearing Speech?
Windows® System Requirements
• Intel® Pentium® III or faster processor
• Microsoft Windows® XP/Vista/7/8 operating system
• 256 MB or more of RAM
• 500 MB or more of available hard-disk
• CD-ROM/DVD-ROM drive
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3.
Part of the Seeing
and Hearing Speech window is cut off.
You need to re-size the window in which Seeing and Hearing Speech is displayed. Point the cursor at the edge of the display window that is cut off. When the cursor changes to a double-sided arrow, click and drag the edge of the window to reveal the full display.
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4.
I cannot close the program in the usual way.
You are usually able to close a Windows program by clicking the 'X' in the upper right corner of the frame or a Macintosh program by clicking the close box in the upper left corner. For technical reasons, it is not possible to exit Seeing and Hearing Speech in either or those ways. Note, however, that on Windows computers the other two buttons in the upper right, which minimize and maximize (or re-size) the window, work as usual.
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5. I get
a "Could not find the CD" error and cannot run the program.
The original versions of the Seeing and Hearing Speech CD-ROM require that the disc is in the drive in order for the software to run. You may want to check to see if the CD-ROM is dirty or scratched. NOTE: If you would like to bypass the inconvenience of inserting the CD-ROM every time you run Seeing and Hearing Speech, you may copy the "shs_data" folder and its contents from the CD-ROM to the program's install directory (usually C:\Program Files\Sensimetrics\Seeing and Hearing Speech) on your computer. Once the folder is copied to the install directory, rename it from "shs_data" to "data." You will now be able to run Seeing and Hearing Speech without needing to insert the CD-ROM.
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6. There is no audio.
Check the list of possible reasons for no audio given in Appendix B and in the section entitled "Selecting Presentation Conditions" in Chapter 3 of the User Guide.
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7. The audio is distorted.
If the audio sounds rough or raspy, there is a setting on Windows computers that can be adjusted to try to remove the problem. But first, exit from Seeing and Hearing Speech. Then, to get to the relevant setting from the Start menu, select Settings and then Control Panel. In the Control Panel, double click on the icon labeled "Quick Time", which will bring up the Quick Time Settings window. In that window, click on Options...
This brings up a small window in which you can adjust a setting called the fifo size.
You will see the current setting in the box. Change this number, by clicking on the number box and then editing, to make it twice the current setting. Click OK, and then close the Quick Time Settings window and the Control Panel. Go back and try Seeing and Hearing Speech again. If this has not solved the problem, go through these steps again and double the fifo size a second time. If this does not cure the audio distortion problem by the time the fifo size reaches 200, it will not be solved by this method.
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Occasionally a CD-ROM drive may not
be able to read the disc. This can be due to the drives age, a
mechanical problem, or a faulty disc. We have had a few reports of
faulty discs. If you believe you have a bad disc, please contact us
at (781) 399-0858 Ext. 235. NOTE: If you would like to bypass the inconvenience of inserting the CD-ROM every time you run Seeing and Hearing Speech, you may copy the "shs_data" folder and its contents from the CD-ROM to the program's install directory (usually C:\Program Files\Sensimetrics\Seeing and Hearing Speech) on your computer. Once the folder is copied to the install directory, rename it from "shs_data" to "data." You will now be able to run Seeing and Hearing Speech without needing to insert the CD-ROM.
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9. I get errors while trying to install/run Seeing and Hearing Speech on Windows 2000/XP
On operating systems based on NT 5
(Windows 2000 and Windows XP) it is necessary to log in as an
administrator to properly install Seeing and Hearing Speech. While
installing as a Power User may appear to succeed, in fact the
program will not be correctly installed. Note: On Windows XP all
user accounts other than Limited Users normally have administrator
privileges and may be used to install Seeing and Hearing Speech.
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10. Does Seeing and Hearing Speech run on Windows Vista?
Seeing and Hearing Speech will run on
Windows Vista, though it is necessary to enable Windows XP Compatibility Mode after installing Seeing and Hearing Speech. To do this, right-click the Seeing and Hearing Speech icon in your Windows Start menu, or on your desktop and select "Properties." Choose the "Compatibility" tab on the pop-up window, click the check-box next to "Run the program in compatibility mode for:" and select "Windows XP (Service Pack 2)" from the drop-down menu. Please see
the Seeing and Hearing Speech Vista Workaround Guide for
instructions regarding operating with Windows Vista User Account Control enabled. Note: There are still a few minor issues with
operation on Windows Vista.
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11. Does Seeing and Hearing Speech run on Windows 7 and Windows 8?
Yes. You must install Seeing and Hearing Speech on Windows 7/8 from an Administrator account. Once, installed, you may run Seeing and Hearing Speech from any type of account. As with Windows Vista, it is necessary to enable Windows XP Compatibility Mode after installing Seeing and Hearing Speech. To do this, right-click the Seeing and Hearing Speech icon in your Windows Start menu, or on your desktop and select "Properties." Choose the "Compatibility" tab on the pop-up window, click the check-box next to "Run the program in compatibility mode for:" and select Windows XP (Service Pack 2) or Windows XP (Service Pack 3) from the drop-down menu.
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12. Does Seeing and Hearing Speech run on Macs?
If you are running a Mac with an Intel processor, or if you are running any Mac with OSX Leopard or higher, Seeing and Hearing Speech will not run natively on your machine.
Because of the confusion and many
incompatibilities, we have discontinued selling Seeing and Hearing
Speech as a Mac product. That said, you can easily run the Windows
version of Seeing and Hearing Speech on a Mac running either Apple's
Boot Camp (free with OSX 10.5 Leopard and above) or SWsoft's
Parallels. Here is more information on
Boot
Camp and Parallels.
Note: You will need to own a copy of the Windows XP/Vista/7/8
installer, or buy one, to run Windows using Boot Camp or Parallels.
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13. After Seeing and Hearing Speech installs, the Quicktime installer runs and complains that I have a newer version of Quicktime already installed on my system. Do I need to install the version of Quicktime included with Seeing and Hearing Speech?
No. Please follow the on-screen instructions of the Quicktime installer to cancel/finish the installation. It is not necessary to "downgrade" your Quicktime in order for it to work with Seeing and Hearing Speech.
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Older versions of the Seeing and Hearing Speech CD-ROM require that you insert the CD-ROM into your computer's drive every time you run the software. This was needed to save space on smaller hard drives. Newer computers have much more hard drive space, making this space saving step unnecessary. If you would like to bypass the inconvenience of inserting the CD-ROM every time you run Seeing and Hearing Speech, you may copy the "shs_data" folder and its contents from the CD-ROM to the program's install directory (usually C:\Program Files\Sensimetrics\Seeing and Hearing Speech) on your computer. Once the folder is copied to the install directory, rename it from "shs_data" to "data." You will now be able to run Seeing and Hearing Speech without needing to insert the CD-ROM.
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