Q. Does HeLPS run on Windows 7?

A. Yes, but please see the next question.

Q. Wait a minute, I have Windows 7 and HeLPS crashes. What should I do?

A. Some versions of Windows 7 may cause HeLPS to crash when attempting to play video or audio files. If this happens, please use the following workaround:

1. From the Windows Menu (Start Menu) navigate to the HeLPS folder and right click on the HeLPS program icon and select "Properties." This will open a new window with multiple tabs.

2. Select the "Compatibilty" tab.

3. At the top of the Compatibilty tab, check the box named "Run this program in compatibilty mode for:" and select "Windows XP (Service Pack 3)."

4. Click Apply and then click OK.

5. Run HeLPS and verify that it is running correctly.

Q. Does HeLPS run on Windows Vista?

A. HeLPS does not currently run properly on Windows Vista.

Q. Is HeLPS available for the Mac?

A. There is no native version of HeLPS currently available for the Mac, but runs on Windows XP in both Bootcamp and Parallels.

Q. When I try to run HeLPS, I’m told that I require an “Indeo Video Codec” and I’m sent to www.ligos.com to purchase it.

A.  The Indeo Video Codec that is required is available from Intel as a free download by clicking here.

Simply click on ‘Download Codec Installer [CODINSTL.EXE]’ and save it to your computer. Double click on the file, and install the codec..

Q. I am having trouble, or am not able to import 44.1kHz wave files into HeLPS.

A. There is a HeLPS Import Patch available on the downloads page that rectifies this problem. This patch is recommended for all users of HeLPS version 1.0.